TERMS & CONDITIONS

1. Introduction

Welcome to the Africa Commercial Motor Group Ltd (ACMG) website. By accessing and using this site, you agree to comply with and be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, please discontinue use of our site immediately.

2. Definitions

• ACMG, we, us, our: Africa Commercial Motor Group Ltd.

• You, your, user: any individual or entity accessing or using this website.

• Services: vehicle quotations, service & parts inquiries, service bookings, video call scheduling, and related communications.

• Content: text, graphics, logos, images, and other materials on the website.

3. Acceptance of Terms

By using our website, you represent that you are at least 18 years old or have parental/guardian consent. You acknowledge that you have read, understood, and agree to these Terms & Conditions and our Privacy Policy.

4. Use of the Website

• Permitted Use: Browse, view, and download materials for personal, non-commercial use only, retaining all copyright and proprietary notices.

• Prohibited Conduct: You agree not to:

  • Use the website for unlawful purposes or in violation of Kenyan law.

  • Interfere with the website’s functionality or servers.

  • Upload viruses, malware, or malicious code.

5. Pricing and Quotations

• Formal Quotations Only: All prices on our website are indicative. The only binding prices are those provided via formal written quotations issued by ACMG.

• Subject to Change: Prices are subject to change without notice and are those ruling at the time of formal quotation, registration, and/or delivery. Website prices may not reflect the most recent updates.

• Calculators: Any finance, service, or parts calculators on this site are for informational guidance only. They should not be relied upon as definitive and are not a substitute for a formal quote or professional advice.

6. Intellectual Property

All intellectual property rights in the website and its content are owned by ACMG or our licensors. No portion may be reproduced, distributed, modified, or used to create derivative works without prior written consent.

7. Disclaimers and Limitation of Liability

• No Warranty: The website and Content are provided “as is,” without warranties of any kind, express or implied.

• Limitation of Liability: To the fullest extent permitted by law, ACMG shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the website or reliance on its Content.

8. Links to Third-Party Websites

Our site may contain links to third-party websites. We do not endorse or assume responsibility for their content or practices.

9. Modifications to Terms

ACMG reserves the right to revise these Terms & Conditions at any time. Material changes become effective upon posting. Continued use signifies acceptance of updated terms.

10. Governing Law and Dispute Resolution

These terms are governed by the laws of the Republic of Kenya. Disputes will be subject to the exclusive jurisdiction of the Kenyan courts.

PRIVACY POLICY

1. Introduction

ACMG is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data, in accordance with the Data Protection Act, 2019 (Kenya).

2. Data We Collect

• Personal Information: Name, email, phone number, address, national ID or driving license number (if required).

• Service Data: Vehicle preferences, service & parts inquiries, booking details, video call schedules.

• Usage Data: IP address, browser type, operating system, pages visited, time spent.

• Marketing Data: Tags and segments for nurturing, retargeting, and communications.

• Ownership Journey Data: Information provided in handover forms and related email interactions.

3. How We Use Your Data

We use personal data to:

• Provide quotes, respond to inquiries, schedule services and video calls.

• Send congratulatory and ownership journey emails.

• Tag and segment customers for marketing and retargeting.

• Improve our services and website functionality.

• Meet legal and regulatory obligations.

4. Data Sharing and Disclosure

We may share your data with:

• Service Providers: For hosting, CRM, email distribution, and analytics.

• Regulatory Authorities: When required by law or to protect legal rights.

• Affiliates & Partners: For marketing/promotions, with your consent where required.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tools to collect Usage Data and enhance your experience. You may disable cookies via browser settings, though some features may be impacted.

6. Data Retention

Personal data is retained only as long as necessary for the purposes outlined here, typically up to 5 years after last interaction, unless a longer retention period is required by law.

7. Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, disclosure, or destruction.

8. Your Rights under Kenyan Law

Under the Data Protection Act, you have the right to:

• Access and obtain a copy of your personal data.

• Request correction of inaccurate or incomplete data.

• Request erasure or restriction of processing.

• Object to processing for direct marketing.

• Lodge complaints with the Office of the Data Protection Commissioner.

9. Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

We may update this policy periodically; the revised date will be displayed at the top. Continued use constitutes acceptance.

11. Contact Us

For questions or concerns regarding these Terms & Conditions or our Privacy Policy, please email us at info@acmgl.com.