Vehicle Handover 2026
Kodawari inspired.
The relentless pursuit of perfection with passion, persistence, commitment, and attention to detail. It is a personal discipline that gives meaning to life, even though perfection is unattainable. Go slow but never ever stop.
Stay Focused
Remind Clients
Handover Duration & Process
Let clients know the full handover takes 15–20 minutes.
We’ll guide them through all documentation.
Our team will familiarize their driver with the vehicle’s key features.
We’ll hold a brief handover ceremony at their vehicle to celebrate the moment.
Feedback & Communication
Thank them sincerely for their purchase.
Let them know they’ll receive a short internal CSI survey within a day or two—please encourage them to complete it.
During the quarter, Ipsos Synovate may contact them for an independent survey—ask them to score us highly if they’re satisfied.
They’ll receive helpful reminders and tips via email—please ask them to mark support@crater-group.com as safe.
After Sales Support
Remind them after sales is vital for keeping the vehicle in top shape.
We offer full support from our 4 certified 3S branches plus Nairobi service centre.
We can also supply genuine parts, lubricants, and after sales kits for their own clients or fleet needs.
Driving Relationships
How we help
Sales
Here for the Journey
We offer the full range of Isuzu and UD Trucks—from pickups to heavy-duty commercial vehicles.
Ready to support your growth with tailored transport solutions.
Know someone who needs a vehicle? Refer friends, family, or colleagues to us.
Use our handy Finance Calculator on the ACMG website to plan your next investment.
After Sales
Uptime Is Everything
Our goal is to keep you moving with full-spectrum After Sales support:
Genuine Parts, Isuzu Select & Best Value Parts
Oils & Lubricants for peak performance
Vehicle Health Reports & Multi-Point Inspections
Express Maintenance & General Repairs
Body & Paint Shop, Driver Training, Fleet Care
Flexible Service Programs designed to fit your usage
We maintain your vehicle to OEM standards—protecting your investment and your uptime.
Our Network
With You on the Road
With branches in Nakuru, Kisumu, Kisii, Kericho and Nairobi Liaison Centre, our support is never far away.
Wherever you are, we’re ready to assist—whether it’s a quick check-up or major service.
In locations without full 3S facilities, we offer recovery solutions to get your vehicle safely to our nearest dealership.
Our customer-first support ensures you’re always covered.
© 2026 Crater Group
Crater Group is a leading automotive player in East Africa with flagship operations via Crater Auto and ACMG headquartered in Nakuru, Kenya.
Trucks, Buses, Pick Ups and SUVs across 7 cities in Kenya via 3S Dealerships. Corporate HQ based in Nairobi. +254 (0736) 928 928